Canada's Craft Brewery Map

Sunday, January 19, 2025

We had been jumping brewery to brewery throughout the day. We had been to Charlottesville (awesome brewery!), Eco Reserve (great service and atmosphere). We had been to a few in Hamilton area that were great also. The 4 of us usually map out a brewery tour on random weekends so to say we have been to a tonne throughout Ontario North, South, East, West is not far off the mark. We had not had a great experience on our previous visit a while back so we thought we'd give it another chance. As others had attempted to do in other reviews. I dropped my wife and our friends off at door to park. They were already walking out by the time I came in. All we wanted was to sit in restaurant area and have a pint. My buddy said after hesitation from the one girl working the owner interjected and said they have reservations at 6 so they can't accommodate. It was 1:30 in the afternoon!! Not sure how the 2 already sitting at restaurant got in but it was a ghost town. My buddy already got a bad vibe so he was somewhat prepared for a negative experience. At the end of the day I think any negative rating is going to have similar excuses from the establishment. I am self employed and would started liquidating my staff if I even caught wind of this type of service - let alone be the owner who echos the same experience. We will never return no matter what the response is if any. Terribly run, staffs give a shit factor is 0, and ambiance is terrible. There are 100's above 100's of legit breweries in Ontario and surrounding area that well deserve the business from us. Good luck - your gonna need it! Update - if anyone wants a heads up, the below response is utter BS and I nearly never go this deep or provide reviews anywhere. I just don't return but this place is a gong show.

Tuesday, November 26, 2024

My friend introduced me to this place a year or so ago when I was visiting. The young lady in the bottle shop explained to us about their refillable growler option and I paid a premium amount (at least an extra $20) to have the refillable container. She said we could bring it back and have it refilled anytime. So, on Friday, we returned only to have the owner insist, in a very rude and dismissive manner, that they haven't done this in 4 to 5 years. When we tried to explain that it was just last year his staff had sold this to us (bottle clearly marked with their name!), he doubled down on his insistence and rudeness. When I asked for the deposit back, he refused to give me the money or take back the bottle, stating any microbrewery will refill it (except theirs?!?!?!?!) and said they don't do it anymore because they can't keep up with demand! (As we stood in the empty business). So, apparently customer service is not even a consideration and the $20 and being right is more important. Zero stars. We won't be back. EDIT: I have eaten at this location once before. The service was extremely slow and the food was, at best, forgettable and overpriced. Inherent in "atmosphere" is how you treat your customers. Again, zero stars isn't an option, unfortunately. After doing some checking, most places WON'T refill someone else's growler and this expensive "collector's item" is now at the local recycling facility as I no longer had a use or a desire to keep it as a reminder of this extremely negative interaction. As for the "business model", there was literally not one customer there except us and we left empty-handed and unhappy when it was our intention to stay and have a drink. Doubling down on being "right" rather than taking customer feedback to make necessary changes (rudeness and lack of customer service/satisfaction seems to be a common theme) will likely be the downfall of this brewery. Unfortunate.

Saturday, January 4, 2025

We visited early July 2024 as part of a day trip to breweries in the area. On arrival to the old school building the first impression was a neglect of landscaping. Entering the front door you are left to wonder if you are at a brewery. We were met by a hostess and asked if we wanted to sit indoors or patio. We wanted a break from the heat so asked for indoor. The host took is to the very small space which is very tastefully decorated and had a very cool vibe.but upon getting to the door another staff person didn't want us to be seated inside and we were questioned what we wanted.just a quick beer. So they allowed it. There were 3 female staff working around the bar and a chef here and there. It took 10 minutes for us to be asked what we wanted. Two females just stood behind the bar while the other female was working her tail off inside and outside. From the posted beer list I made my choice and then told they didn't have it, then said second choice and it too was unavailable. So they then told me what they did have. Beer arrived, drank it quick as it was clear we weren't valued for coming to their establishment. Asked to pay, and the two females behind the counter said they couldn't help. After a longer then needed wait our server cashed us out and we departed and left disappointed. I've been to 90+ Craft Breweries throughout Ontario and this one is close to the bottom. These venues are usually amazing places to interact with staff and brewers themselves and they are appreciative of the business but we didn't get that here; we were made to feel as an interruption. Beer was Ok, 3/5. It has potential but on our visit they missed the mark. Or maybe craftheads aren't their target audience. Meuse and Charlotteville hit the nail on the head with the experience and customer service and made the trip worthwhile.

Tuesday, January 14, 2025

I've been wanting to come to this place for a very long time. Finally glad I did, and it was a lovely experience. Food was amazing, the inside of the building's gorgeous, and service was great.

Monday, August 19, 2024

Disappointed I recently visited this location with high hopes, but my experience was nothing short of dreadful. From the moment I walked in, it was clear that customer service was not a priority. The staff was indifferent, barely acknowledging our presence, and seemed more interested in chatting amongst themselves than attending to paying customers. Like Melanie, we were also seated in the dark, cramped, dark hall while the dining room was empty. Not allowed in. Say what? We felt like second class citizens. I've been in customer service all my life and I was shocked. When I finally received my beer, it was an absolute disappointment. It was flat, tasteless, and far from what one would expect from a brewery that supposedly takes pride in its craft. It felt like I was drinking something that had been sitting out for days. I even had to double-check to see if it was the right order because it tasted nothing like what was advertised. The overall atmosphere didn't help either. The place lacked any warmth or welcoming vibe, making it clear that they couldn't care less about the customer experience. The lack of attention to detail, poor service, and subpar product made this visit a complete waste of time and money. If you're looking for quality beer and decent service, I strongly recommend going elsewhere. This place doesn't deserve your business. Avoid at all costs!